Privacy Policy

Introduction

Care Team Home Support Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or enquire about our companionship and home support services.

1. About Care Team Home Support Ltd

Care Team Home Support Ltd provides compassionate companionship and practical home support for older people and individuals who may need additional help at home.

For privacy and data protection purposes, Care Team Home Support Ltd is responsible for the personal information collected through this website and our enquiries and service related communications.

Contact Person: Max Bradley
Email: info@careteamltd.io
Telephone: 07770 954 243 / 07769 177 573
Service Area: Sheffield and surrounding local areas

2. Information We May Collect

Depending on how you use our website or contact us, we may collect information such as:

Your name
Contact details, including email address and telephone number
Information provided through an enquiry or contact form
Information about the type of support you are interested in
Information about your support requirements where you choose to provide it
Information provided when communicating with us by email or telephone
Website usage information, such as information collected through cookies or similar technologies

Please avoid submitting unnecessary sensitive or confidential information through general website forms.

3. How We Collect Your Information

We may collect personal information when you:

Complete a contact or enquiry form
Contact us by telephone or email
Request information about our services or packages
Communicate with us regarding support services
Browse or interact with our website, where cookies or similar technologies are used

4. How We Use Your Information

We may use personal information to:

Respond to enquiries and requests
Provide information about our companionship and home support services
Understand your support requirements
Arrange or discuss potential support
Communicate with clients, families and other relevant contacts where appropriate
Manage our relationship with clients and prospective clients
Respond to questions, requests or complaints
Maintain appropriate business and service records
Improve our website and services
Meet applicable legal and regulatory requirements
Protect the security and integrity of our website and systems

We will only use your information where there is a lawful basis for doing so.

5. Lawful Basis for Processing

Under applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, we may process personal information where:

You have provided consent
Processing is necessary to take steps at your request before entering into an agreement
Processing is necessary to perform a contract
Processing is necessary to comply with a legal obligation
Processing is necessary for our legitimate interests, provided those interests do not override your rights and freedoms

Where consent is used as the lawful basis, you may withdraw your consent at any time.

6. Health and Other Sensitive Information

Because our services involve supporting individuals in their homes, you may choose to provide information relating to your health, wellbeing, daily routines or support needs.

Some information may constitute special category personal data under applicable data protection law. We will only process such information where there is an appropriate lawful basis and, where required, an additional condition for processing special category data.

We encourage you to provide only information that is necessary for the purpose for which it is being collected.

7. Sharing Your Information

We do not sell personal information.

Where necessary and lawful, we may share relevant information with appropriate third parties to operate our services, manage our website, meet legal obligations, or provide requested support.

This may include service providers who assist with website hosting, technology, communications or other business functions.

We may also disclose information where required by law or where necessary to protect the rights, safety or security of individuals.

We will take appropriate steps to ensure that personal information is handled securely and only shared where there is a valid reason to do so.

8. Cookies

Our website may use cookies and similar technologies to help the website function, understand website usage and improve the user experience.

Some cookies may be necessary for the operation of the website, while others may require your consent depending on their purpose.

For more information about cookies and how they are used, please see our Cookie Policy.

9. How We Protect Your Information

We take reasonable and appropriate measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no website, electronic communication or storage system can be guaranteed to be completely secure. You should therefore take care when submitting personal information online.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting or reporting requirements.

The length of time information is retained may depend on the type of information, the reason it was collected and our legal obligations.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where appropriate.

11. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including:

The right to request access to your personal information
The right to request correction of inaccurate or incomplete information
The right to request erasure of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to data portability in applicable circumstances
The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise a data protection right, please contact us using the details provided below.

12. Direct Marketing

If we use your personal information for direct marketing, we will do so in accordance with applicable data protection and electronic communications laws.

Where consent is required, we will request it before sending relevant marketing communications.

You can ask us to stop sending marketing communications at any time.

13. Third Party Websites

Our website may contain links to third party websites or services.

We are not responsible for the privacy practices, content or security of third party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

14. Children's Privacy

Our website and services are primarily intended for adults and their families or representatives.

We do not knowingly collect personal information from children through the website unless there is a lawful and appropriate reason to do so.

15. International Data Transfers

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or data protection practices.

Any updated version will be published on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise your data protection rights, please contact:

Care Team Home Support Ltd